Patona Bay Marina & Resort Privacy Policy

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Patona Bay Marina & Resort (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes. All SMS opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Payment information when requesting services or making purchases
• Opt-in records and timestamps for SMS, email, and other communications

Non-Personal Information

• IP address, browser type, and device information
• Website usage data and analytics
• Cookies and tracking technologies

Customer Communication

• Service inquiries and appointment requests
• Booking details and preferences
• Service history and feedback

2. How We Use Your Information

• To provide and improve our marina and resort services
• To process transactions and service requests
• To communicate regarding appointments, updates, and support
• To enhance website performance and user experience
• To ensure security and prevent fraud
• To maintain communication preferences and consent records

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into our SMS services, you agree to receive messages related to appointments, service updates, and customer support.

Opt-In & Consent:

• Messages are only sent after explicit consent
• We maintain timestamped opt-in records
• We comply with TCPA and applicable regulations

Opt-Out Instructions:

• Reply “STOP” to unsubscribe at any time
• You will receive confirmation of opt-out
• No further messages will be sent unless you re-opt in

Message Details:

• Message frequency varies based on your interaction
• Messages relate only to requested services
• No promotional messages without consent

Support:

• Reply “HELP” for assistance
• Or contact us at info@patonabay.com

Carrier Info:

• Standard message/data rates may apply
• Carriers are not responsible for delays
• Supported carriers include AT&T, Verizon, T-Mobile, and others

SMS Data Protection Statement

No mobile information will be shared with third parties for marketing purposes. Data sharing is limited only to service providers required for message delivery.

4. Information Sharing & Disclosure

We do not sell or rent personal information.

Service Providers:

• Trusted vendors supporting payments, scheduling, and communication
• SMS providers strictly for delivering opted-in messages

Legal Compliance:

• When required by law or legal process

Business Transfers:

• In case of merger or acquisition, data remains protected

5. Data Security

• Encryption of sensitive data
• Secure authentication systems
• Regular security updates
• Staff training on data protection
• Backup and recovery systems

We take reasonable steps to protect your data but cannot guarantee absolute security.

6. Cookies & Tracking

• Analyze user behavior
• Improve functionality
• Remember preferences

You can disable cookies via browser settings.

7. Your Rights

• Access or update your data
• Request deletion of your data
• Opt-out of email or SMS communications
• Withdraw consent at any time

Contact us to exercise your rights.

8. Third-Party Links

We are not responsible for external websites linked from our site.

9. Policy Updates

We may update this policy periodically. Updates will be posted with the effective date.

10. Contact Us

Patona Bay Marina & Resort

Phone: 574-453-2188
Email: info@patonabay.com
Website: https://patonabay.com

By using our website and services, you agree to this Privacy Policy.

SMS Communications & Mobile Privacy

Patona Bay may send SMS text messages to individuals who have expressly opted in to receive communications from us. These messages may include responses to inquiries, information about our marina services, appointment scheduling, reservation-related communications, and customer support.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance.

We do not share, sell, rent, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.

We may use trusted service providers to facilitate SMS delivery and other business operations. These providers may process personal information only as necessary to perform services on our behalf and are not permitted to use mobile numbers or messaging consent information for their own marketing or promotional purposes.

Consent to receive SMS messages is voluntary and is not a condition of purchasing goods or services.